Are you in Hostgator and having problem with WordPress automatic thumbnail generation? Contact their Live Chat support to get it fixed.
If you are hosted with, you may have a problem with theautomatic thumbnail generation feature that many WordPress provide.
To solve this:
1. Login to your Hostgator control panel and contact Live Chat Support.
2. Ask the support technician to white list your thumbnail generation file for mod_security . You will need to give your file name and path. The file name mostly will be . You can find this file inside the WordPress theme folder.
This is a known issue with Hostgator’s WordPress hosting and all the technicians can recognise your request. This problem will be solved by them in minutes.
Before approaching them, make sure that all folders’ permission is set to 755 and files’ permission is set to 644. You may also be asked for the credit card / PayPal info to verify that you are the owner of the hosting account.
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